Frequently Asked Questions (FAQ)

How do I sign up for a student e-mail account? 
What if I forget my password to my ACTCM email account?
What if I forget, or want to change, my password to the ACTCM website?
How do I create a new password for my ACTCM student email account?
How do I access the campus WiFi network?
Who do I contact if there is a problem with a campus computer? 
Where do I purchase books and supplies?
How do I get a locker?
What Classrooms are located at each campus?
Can I get a job on campus?
How do I contact a teacher?
How do I register for classes?
How do I add/drop a class?
How do I Challenge a Class?
How do I Request a Departure from Curriculum, i.e. take a class out of sequence?
How do I Change a Class Section?
How do I request an incomplete?
How do I request a transcript?
How do I request a leave of absence or a withdrawal?
How do I file a complaint?
What if I have other questions?

How do I sign up for a student e-mail account?  All new students are provided with an ACTCM email address. Your username and password will be provided to you at Orientation.

What if I forget my password to my ACTCM email account? Click here to be taken to the ACTCM Student Email Login Page.

What if I forget, or want to change, my password to the ACTCM website? If you forget your ACTCM website password, please contact the college's Network Administrator or Webmaster.

How do I create a new password for my ACTCM student email account?
Step 1: Use current password to sign in;
Step 2: Click "Settings" at the top;
Step 3: Click to open "Accounts" tab, and then click "Change Password" in Change Password row (third row)

How do I access the campus WiFi network? Instructions and log on information for accessing the Wireless Internet are posted on bulletin boards and other prominent areas at both campuses.

Who do I contact if there is a problem with a campus computer?  Contact the college's Network Administrator at (415) 355-1601 x11 or IT@actcm.edu

Where do I purchase books and supplies? 
Required textbooks are available for students to purchase in the Pioneer Square library. Order forms are available on the library counter. The ACTCM Store is located at Pioneer Square campus and is open to current students, staff, prospective students and alumni. The store stocks clinical and class supplies, educational materials, food and snacks, and ACTCM branded products.

How do I get a locker? 
Download a locker application form, fill it out and turn it into the Director of Student Affairs. Lockers are assigned on a first-come/first-served basis with priority given to students who walk, bike, or take public transportation to and from campus.

What Classrooms are located at each campus?
The Community Clinic and classrooms A, B and C are located at the Arkansas campus, and classrooms D, E, F, G and H are located at Pioneer.

Can I get a job on campus? 
If you are interested in working on campus, you must qualify for Federal Work Study. Those who qualify may work up to a maximum of 20 hours per week during the quarter. You can download a Federal Work Study Application form from this site and take it to the Financial Aid office to verify your eligibility. Then you can contact the Director of Student Services who will help to connect you with an open position on campus.

How do I contact a teacher? 
If you did not receive contact information from the instructor in class, you can leave them a note in their mailbox in the administrative area of the Arkansas campus. You may also choose to email your instructor.

How do I register for classes? 
Students will receive a registration packet with instructions during the 5th week of each quarter. Students must submit a signed Registration Form and Quarterly Enrollment Agreement to the Registrar. 

How do I add/drop a class? 
Students may add a class within the first week of each quarter, and may drop or withdraw from a class through the tenth week of the quarter. In order to add, drop, or withdraw from a class, a student must first meet with the Academic Advisor and fill out the appropriate form.

How do I Challenge a Class?
Challenge exams are available to students who have studied Tai Ji or Qi Gong with a qualified instructor for a period of several years. Students who meet the Challenge Exam requirements, and are interested in challenging Tai Ji or Qi Gong, should contact the Academic Advisor. There is a fee for taking challenge exams.

How do I Request a Departure from Curriculum, i.e. take a class out of sequence as dictated by a particular track?
All classes in the MSTCM curriculum are set up in a specific sequence, with pre-requisites required for all advanced classes. If a student needs to depart from the course sequence as outlined in his/her track for any reason, the student must speak with the Academic Advisor. A special approval by Dean of Master's program is required before the student is allowed a departure.

How do I Change a Class Section?
To ensure consistent class sizes and maintain a high standard of education, ACTCM requires students to register for classes in the same section every quarter. If a student experiences a change to his/her personal situation, the student can request to change his/her class section. In order to ensure space availability, changes to sections must be made during registration time and submitted to the Academic Advisor.

How do I request an incomplete?
For didactic and practicum courses:  You must get the prior approval of the faculty member and file for the Incomplete with the Registrar prior to the conclusion of the quarter during which the course was taken. An Incomplete in any series class must be converted to a passing grade by completing the missing work, no later than two weeks after the start of the next term if the student wishes to continue in that series. If the student decides not to continue in the series course in which an Incomplete was received, the student has the subsequent quarter to remedy the Incomplete. An Incomplete in all non-series courses must be made up and converted to a grade no later than the end of the quarter following the course in the with Incomplete was received. If the required coursework is not completed and a grade is not received by the end of this quarter, the “I” will become a permanent part of the student’s transcript and the student will have to retake and pay full tuition for the class.

For clinic courses:  An Incomplete is allowed only if a student does not complete a case study or case review, and not for a deficiency in required clinic hours. The Incomplete must be remedied no later than the second Friday of the next quarter in order for the student to continue with clinical training. If the Incomplete is not remedied, the student will not be permitted to continue with clinical training. Requests for an Incomplete must be approved by the faculty member and filed with the Registrar prior to the conclusion of the quarter during which the course was taken.

How do I request a transcript? 
A student’s academic file is the property of the College; however, official transcripts are furnished for a fee upon request by the student. An official transcript lists in chronological order all courses taken at ACTCM and grades received. The transcript is official only if signed by the Registrar and embossed with the seal of the College. Requests for transcripts must be submitted in writing to the Registrar. Upon graduation, a student may request two unofficial transcripts free of charge.

How do I request a leave of absence or a withdrawal? 
Any student in good standing may apply for a formal leave of absence for up to four quarters. During this time the student is entitled to return to the college without reapplying. If a student is on a leave of absence longer than four quarters, they may be asked to reapply. Students returning from a leave of absence may be required to pass a placement exam or take a Required Review of courses already completed at ACTCM. Leave of Absence forms must be filed with the Academic Advisor and approved by the Director of Student Affairs. Any tuition refunds or remaining financial obligations to the College will be determined based on the date of application for a leave of absence. Students may formally withdraw from ACTCM after meeting with the Director of Student Affairs. Any student who fails to register for any term will be considered by the College to have withdrawn and must reapply for admission.

How do I file a complaint? 
Students who have a complaint about a specific staff or faculty member should attempt to resolve the situation directly with that individual. If this is not successful, the student should contact the Dean of the Master’s Program or the Director of Student Affairs.  The Dean or Director will acknowledge receipt of the complaint and respond with a recommendation for resolution within 15 days. The Dean and Director maintain an open-door policy and encourage students to share any questions or concerns they may have.

What if I have other questions? 
Check out the downloadable Student Handbook or stop into, call, or e-mail the Student Affairs Office for help and assistance.