Frequently Asked Questions (FAQ)

Click one of the links below for questions & answers related to each topic.

Using & Searching the Alumni Practitioner's Directory
Creating & Updating Personal Information
Creating & Updating a Business Listing
General Questions
 

USING & SEARCHING THE ALUMNI PRACTITIONER'S DIRECTORY:

Q: What are the new features of the Alumni Practitioner's Directory?
A: Some of the new features of the Directory include the ability to:
-Search by: first name, last name, business name, city, state, zip code, program, or specialty
-Upload your photo
-Add multiple business locations
-Link to your Email and Website
-Add your specialty/ies
-Choose who sees your listing (ACTCM staff only, ACTCM staff & alumni, or everyone)
-Include your own personal biography
-Mention your Business Hours
-List any languages spoken
-Outline the forms of payment you accept
-List your awards and accomplishments
-Mention your affiliations and memberships
...and more!

Q: Where do I go to search the Directory?
A: The new Directory can be found on the ACTCM website, under the Alumni Area. Click here to visit the Directory.

Q: Where do I go to add myself to the Directory, or update my current listing?
A: The new Directory can be found on the ACTCM website, under the Alumni Area. Click here to visit the Add/Update a Listing page.

Q: How do I search the Directory:
A: First, visit the Alumni Practitioner's Directory page. Once there, you have the option to search by ANY or ALL of the following criteria: First Name, Last Name, Business Name, City, State, Zip Code, Specialty or Program. Can't find someone you are looking for? Try adding more (or fewer) fields. And, don't forget to check your spelling! Still can't locate a specific practitioner? We're here to help! Just contact ACTCM's Director of Alumni Services or Director of Communications/Webmaster.

CREATING/UPDATING YOUR PERSONAL INFORMATION:

Q: Where do I go to update my Personal information?
A:  Click here to be taken to the Update Your Information form under the Alumni section of the ACTCM website.

Q: Do I need a User Name and Password to add/update my Personal information?
A: The short answer is: Initially, no. Eventually, yes!

During the first several months after the Directory launches, all ACTCM alumni will be able to update/add their information without needing a User Name or Password. The Update Your Information form will be an "open" form, meaning you do not need a User Name or Password to access it. You may fill out this form regardless of whether or not you are already listed in the Directory. Filling it out will NOT create a duplicate entry in the Directory.

Eventually, the Update form will become "closed", meaning you will need a User Name and Password to access the form.

Individuals who log on to update their information from November 2009 to February 2010 will be issued a User Name and Password AFTER they submit the Update Your Information form. After the form "closes" in the Spring of 2010, graduates may receive a User Name/Password by requesting one directly from the Alumni Services Office. 

Q: How do I obtain an User Name and Password?
A: For all individuals who graduated before Winter 2010, a User Name and Password will be assigned to you either upon:
a) Creating/updating your information from November 2009 to February 2010, or
b) By request after February 2010. Please contact the Alumni Services Office to request your user Name/Password.

Individuals graduating Winter 2010 and AFTER will automatically be given an alumni User Name and Password before graduation.

Q; When I go to the Update Your Information page, it asks me for my personal information. Why?
A: The Update page is intended to help alumni keep ACTCM up to date on both their personal and business information. The Update form on the ACTCM website allows you to update both personal and business information. Once you have an account, you can choose to only update specific information. For example, if you move, or if your name changes, you can just update those fields. By keeping both your personal and business information up to date with ACTCM, you ensure that your alma matter will be able to reach you with exciting alumni news and events, college updates, Continuing Education opportunities, and more.

Q: I'm not sure if I feel comfortable giving you my personal information.
A: Rest assured, we respect your privacy. Your personal information will never be rented, sold or otherwise publicly shared. It is for internal ACTCM use only.

Q: Do I have to fill out every question in the Update Your Information form?
A: For Personal information, yes. This is how we are able to verify your status as a graduate. All business information, however, is optional.
 

CREATING/UPDATING A BUSINESS LISTING IN THE DIRECTORY:

Q: How do I add/update my business listing in the Directory?
A: Click here to be taken to the Update Your Information form under the Alumni section of the ACTCM website.

Q: Do I need a User Name and Password to add/update a practitioner listing?
A: During the initial launch period of the Directory, all ACTCM alumni will be able to update a current listing, or add a new listing, without needing a User Name or Password. All listings will be created/updated using an "open" form on the ACTCM website. All submission will be reviewed by the Alumni Services Director. Upon verification of alumni status, the submission will be visible in the Practitioner's Directory. After an individual has updated/created a listing, or after the initial launch period, all users will be required to log in using a User Name and Password.

Q: How do I obtain a User Name and Password?
A: For all individuals who graduated before Winter 2010, a User Name and Password will be assigned to you either upon:
a) Creating/updating a listing during the initial launch period, or
b) Upon request after the close of the launch period
Individuals graduating Winter 2010 and AFTER will automatically be given an alumni User Name and Password before graduation.

Q: How do I know if I should create a new listing, or update an existing listing?
A: Simple! Just go to the Practitioner's Directory, and search for your name. If you see yourself come up in the results, you already have a listing in the Directory, and would only need to "update". If you don't see yourself in the results, you are not currently part of the Directory, and will need to "Create a New Listing".

Q: There seems like a lot of fields to fill out for the Business section. Do I have to answer them all?
A: No. All fields in the Business section are optional. We recommend filling out as much as you are comfortable with. Patients looking for health care providers often choose to contact practitioners with more complete profiles. You may also choose one of three privacy settings for your business listing, giving you more control over who has access to your information.

Q: What do I do if I have more than one practice location?
A: We've got you covered! When you fill out the Update form, the first page will capture your Personal information. Once you complete this page, click "Continue to Business Section". Once you fill out that page, click on "Add Another Business Location".

Q: I'd like to upload a photo of myself. How do I do that?
A: We love it when our alumni upload a professional photo of themselves. To do so, just fill out the Update form, complete the Personal information section, and move on to the Business Information section. At the bottom of this section, you will see the option to upload a photo. Photos are limited to vertically oriented JPG files of no more than 500Kb in size.

Q: What are the security options I see offered to me at the end of the Business section of the Update Form?
A: Inclusion in the Alumni Practitioner's Directory is optional. In an effort to maintain the most up-to-date information on our alumni, while also respecting peoples' different needs for privacy, we are able to offer 3 privacy setting options when submitting your business information. They are:

OPTION 1: You authorize ACTCM to publish your business information in its PUBLIC online Alumni Practitioner's Directory. The Directory will be viewable by members of the public, as well as ACTCM alumni and college administrators.

OPTION 2: You authorize ACTCM to publish your business information in its PRIVATE online Alumni Practitioner's Directory. This Directory will be viewable ONLY by registered ACTCM alumni and college administrators. This directory is NOT accessible to the public.

OPTION 3: You authorize ACTCM to publish your business information in its PRIVATE online Alumni Practitioner's Database. This Directory will be viewable ONLY by ACTCM administrators. This directory is NOT accessible to the public or other ACTCM alumni.

Q: Can I change my privacy settings after I submit my listing?
A: Yes. You can either log in using your User Name and Password to update this setting yourself, or contact ACTCM's Alumni Services Director who can do this for you.

Q: I have more than one: specialty, language, business location, program. Can I add them all?
A: Yes! All you have to do is press and hold the "Ctrl" key to select multiple answers for any individual question.

Q: What should I put under "Biography"?
A: This is where we encourage you to let prospective patients learn a little bit about you, your philosophy, and your interests. What brought you to TCM? Why did you choose your particular specialty? What's your treatment style/philosophy? What makes you, "you"?

Q: What should I put under "Education & Experience"?
A: Examples would include where you attended school (name, location), date graduated, and degree/certification achieved. Also appropriate would be any internships, mentorships, or study abroad you may have done directly related to your TCM training.

Q: What should I put under Awards & Accolades"?
A: Have you received any awards or other recognition for your TCM-related work or research? If so, list them here!

Q: What should I put under "Memberships & Affiliations"?
A: Examples might be memberships in organizations such as:

American Association of Oriental Medicine (AAOM)
California State Oriental Medicine Association (CSOMA)
National Acupuncture Detoxification Association (NADA)
American Organization for Bodywork Therapies of Asia (AOBTA)
American Massage Therapy Association (AMTA)
Better Business Bureau (BBB)

Q: After I submit my listing, how long will it take before I see it reflected online?
A: To insure all listings are being created/updated by actual ACTCM alumni, all submissions will be reviewed and approved by the Alumni Services Director. Upon verification of alumni status, listings will be reflected in the online Directory. Please allow 3-5 business days for this process.
 

GENERAL QUESTIONS:

Q: How can I let ACTCM know that my contact information has changed?
A: We are now making it easier for you to update your information! You may send us your updates via the online Update Form, email, telephone, or US mail. We highly recommend using the online Update Form, as this will produce the fastest, and most thorough, update of your information on file. Just click here to begin!

Q: Do ACTCM alumni have email accounts?
A: The User Name and Password alumni receive gives them access to the password-protected alumni areas of the ACTCM website. This is not to be confused with having an ACTCM-affiliated email address. At this point in time, only staff, faculty and current students are being issued college email accounts.

Q: I have a technical question/suggestion. Who do I contact?
A: Contact ACTCM's Webmaster and Director of Communications, Rebecca Wilkowski, at media@actcm.edu